Thank you for choosing Flower Street for your floral needs. We strive to provide excellent service, including efficient and reliable flower delivery. Please take a moment to review our delivery policy to ensure a smooth and enjoyable experience.

 

Delivery Areas and Charges

We offer delivery services within a specified radius from our flower shop. Delivery charges are calculated based on the distance and will be displayed during the checkout process on our website, after you enter your address information. If your delivery address is not available on the website, please contact the shop directly. 

Main Delivery Areas:

Dartmouth, Halifax, Cole Harbour, Woodside, Eastern Passage, Clayton Park, Bedford, Lower Sackville, Fall River, Windsor Junction, Waverley. For questions regarding delivery to other areas please call us directly 902-233-6825.

Delivery Times

We provide same-day delivery for orders placed before 12:00 pm local time. Orders received after this time will be delivered the next business day if not otherwise specified. If you have specific time constraints or preferences, please contact us directly, and we will do our best to accommodate your request. Our standard delivery window is 12:00-3:00 unless otherwise determined by our in-house delivery driver.

 

Delivery Confirmation

Once your order has been successfully delivered, we will send you a confirmation via the communication mode you have chosen. In the event that we encounter any issues with the delivery, we will promptly notify you and work to resolve the issue to your satisfaction.

 

Recipient Contact

To maintain the highest level of service, our team contacts every recipient prior to their scheduled flower delivery. This allows us to confirm the recipient's availability and guarantee that the flowers are received in optimal condition. This proactive policy reflects our dedication to delivering not only fresh flowers but also a seamless and enjoyable customer experience. We appreciate that flower deliveries can be a surprise gift and we do not disclose any information regarding the order unless specifically requested by the recipient.

Failure to provide contact details for the recipient may result in delayed delivery.

Delivery to Businesses and Institutions

For deliveries to businesses, hospitals, schools, and other institutions, please provide as much information as possible, including the recipient's full name, department, room number, and any other relevant details. This ensures a smooth delivery process.

We do deliveries to major hospitals and care facilities within HRM. In some instances recipients at these facilities may not be permitted to receive flowers. In such cases the customer will be contacted to proceed with an alternative plan.

Delivery to Residential Addresses

When delivering to residential addresses, please make sure to provide accurate delivery instructions, including gate codes, apartment numbers, or any other pertinent information that will assist our delivery personnel.

Delivery during Peak Seasons

During peak floral seasons, such as Valentine's Day and Mother's Day, we may experience a higher volume of orders. We recommend placing your order in advance to secure your preferred delivery date and time. 

Changes to Delivery Instructions

If you need to make changes to your delivery instructions after placing your order, please contact us as soon as possible. We will do our best to accommodate any modifications, but changes made close to the delivery time may be challenging to implement.

Delivery Issues

If you encounter any issues with your delivery, please contact us immediately. We will investigate the matter and, if necessary, provide a suitable resolution. 

 

Thank you for choosing Flower Street. We appreciate your business and look forward to serving you with beautiful and fresh floral arrangements. If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact us at (902) 233-6825 or email shop@flowerstreet.ca